Frequently Asked Questions

We want to ensure you get what you need when you need it. If you can't find your answer please call us: 1-888-226-3473

Online Orders

Can I get expedited shipping?
We will work closely with you to get what you need when you need it.  Due to manufacturing delays there are some items that take longer to fulfill.  If you have a shipping question please call us: 1-888-226-3473.
I haven’t received my confirmation/order yet
We're sorry to hear that.  Please call us: 1-888-226-3473 or send us a message here.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
When will my order ship?
Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Our Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
How long takes my order to arrive?
It depends on your location and the shipping services chosen for your deliver. We work with UPS for delivery and provide the following options:
Tax Exempt
If your order should be tax exempt please complete this form - and we will add this option to your user account.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Your Account

Trouble Logging in?
We’ve been hard at work overhauling our website to bring a much improved shopping experience to you, our customer. If you had an account on our previous version of it has been transferred. Simply reset your password here. If problems still persist please call us: 1-888-226-3473 or send us a message here.

Apparatus Inquiries

Can I customize my firetruck?
Answer Coming Soon...

Still have questions? Send us a message to get answers.