We’re seeking a dependable, customer-focused Customer Service Representative to serve as a key point of contact for our customers, sales staff, and walk-in visitors based in our Oklahoma City, OK office— supporting order accuracy, timely fulfillment, and an excellent overall customer experience.
If you’re a personable, detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering great service, we’d love to hear from you.
Our Team & Values
We are guided by a Relentless Pursuit to Serve, supporting first responders with trusted equipment, expertise, and partnership.
Our core values: Genuine, Good Partner, Dependable, Curious.
Why You’ll Love This Role
As the Customer Service Representative, you’ll:
- Serve as a key point of contact for customers, sales staff, and walk-in visitors — answering calls, emails, and in-person inquiries in a professional, timely manner
- Provide customers and sales staff with product information, pricing, order updates, and general support
- Process customer and sales staff orders accurately, prepare price quotes, and communicate order status and availability across teams
- Support sales representatives with order information, product availability, and coordination with internal departments to ensure timely fulfillment
- Assist with warranty claims, parts identification, and vendor communications, plus scheduling equipment service, annual testing, and maintenance appointments
- Monitor inventory availability, maintain pricing files, and generate Open Order and Outstanding Purchase Order reports
- Maintain accurate customer and department records, process payments and deposits, and prepare invoices and supporting documentation
- Help resolve customer questions and concerns, escalating complex issues to management when appropriate
What We’re Looking For
- High school diploma or GED required
- Entry-level experience in customer service and/or inventory management preferred
- Ability to learn new products, systems, and processes quickly
- Basic math skills for processing payments, pricing, and order calculations
- Strong customer service and interpersonal skills with a professional demeanor
- Excellent verbal and written communication skills
- Ability to manage multiple priorities simultaneously in a fast-paced environment
- Ability to maintain confidentiality and handle sensitive information professionally
Why You’ll Love Working at Banner Fire Equipment
We invest in your success with a package that rewards performance and supports your life outside of work:
- Weekly pay
- 100% employer-paid employee medical option + life and disability coverage
- Medical, dental, and vision plans for you and your family
- 401(k) with up to 5% company match
- PTO from day one + 11.5 paid holidays
- Training and advancement opportunities
Competitive Compensation That Rewards Your Expertise
At Banner Fire Equipment, we recognize and value the skills and experience you bring. Our compensation package is designed to be fair and competitive, reflecting your qualifications and expertise.
Estimated Hourly Rate: $24- $28 per hour, based on experience.
Final offers are tailored to your background, certifications, experience, and training.
Ready to take the next step in your career? Join Banner Fire Equipment in our Relentless Pursuit to Serve and help support the firefighters who protect our communities every day.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
